Welcome to HealthSource Medical Associates. HealthSource Medical Associates is a virtual medical practice providing telemedicine healthcare, medical evaluations, medical documentation, and related healthcare services. Services may be provided through live video visits, secure electronic communications, or asynchronous online requests when clinically appropriate and permitted by applicable law.
By accessing our website, patient portal, or services, you agree to these Terms of Service. Please read these Terms carefully before using our services.
HealthSource Medical Associates provides virtual healthcare and related medical services, which may include:
Virtual primary care and chronic disease management
Evaluation and treatment of eligible acute medical conditions
Medication management and eligible prescription refills
Doctor’s notes and medical certificates
FMLA evaluations and certifications
Short-term disability evaluations and certifications
ADA accommodation evaluations and supporting documentation
Travel-related medical documentation
Emotional Support Animal (ESA) evaluations and letters when clinically appropriate
Veteran independent medical opinion and related medical-record review services
Other medical evaluations, documentation, and healthcare services offered through our platform
The availability and appropriateness of any service depend on the patient’s clinical circumstances, location, applicable law, provider licensure, and the independent professional judgment of the evaluating healthcare provider.
Submission of a request, completion of an intake form, payment for a service, or participation in a consultation does not guarantee that a prescription, medical certification, letter, accommodation recommendation, disability certification, or other requested documentation will be issued.
Depending on the service requested, applicable law, and the patient’s clinical circumstances, an evaluation may be conducted through a live video visit, asynchronous online assessment, secure electronic communication, or another legally permitted telemedicine method.
Certain services, including FMLA, short-term disability, ADA accommodation, virtual primary care, and other services requiring more comprehensive clinical evaluation, may require a live video consultation.
A healthcare provider may determine that additional information, medical records, testing, an additional consultation, specialist evaluation, or an in-person examination is necessary before a diagnosis, treatment recommendation, prescription, or medical certification can appropriately be provided.
Patients are responsible for providing accurate and complete information and for participating in any evaluation reasonably necessary for the requested service.
HealthSource Medical Associates operates primarily as a self-pay, fee-for-service practice. Unless otherwise expressly stated, payment is due at the time a service is requested or scheduled.
HealthSource Medical Associates does not guarantee insurance coverage or reimbursement for any service. Upon request, we may provide a superbill or other documentation that patients may submit to their insurance carrier for possible out-of-network reimbursement. Eligibility for reimbursement and the amount reimbursed are determined solely by the patient’s insurance plan and carrier.
Prices for services may change from time to time. The applicable price will generally be displayed before the patient purchases or schedules the service.
Current operating hours and service availability are posted on our website and may vary by service, provider availability, patient location, and applicable law.
HealthSource Medical Associates reserves the right to modify operating hours, appointment availability, service offerings, and processing times as necessary.
Medical certifications, doctor’s notes, disability documentation, accommodation recommendations, travel-related documentation, independent medical opinions, and other documents are issued only when supported by the healthcare provider’s independent professional judgment and the information reasonably available at the time of evaluation.
HealthSource Medical Associates does not guarantee that an employer, school, insurance company, disability administrator, government agency, airline, Veterans Affairs, or other third party will accept, approve, or act upon documentation provided by HealthSource Medical Associates.
Any final determination regarding eligibility for employment leave, disability benefits, workplace accommodations, insurance benefits, reimbursement, government benefits, or other third-party programs is made by the applicable employer, administrator, insurer, agency, or other decision-maker.
If you provide your mobile telephone number and consent to receive SMS/text messages, HealthSource Medical Associates may send you text messages related to appointments, scheduling, forms, documentation, patient support, requested services, and other healthcare or administrative communications.
Message frequency may vary. HealthSource Medical Associates does not charge you for text messages; however, standard message and data rates from your mobile carrier may apply.
You may opt out of SMS/text messages at any time by replying STOP. Reply HELP for assistance. Consent to receive SMS/text messages is not a condition of purchasing or receiving healthcare services.
For additional information regarding how we collect, use, and protect personal and mobile information, please review our Privacy Policy.
Cancellation and refund eligibility may vary depending on the service purchased and whether clinical or administrative work has already begun.
Payment for a medical evaluation or documentation service covers the professional evaluation and related services and does not guarantee that a prescription, certification, doctor’s note, disability determination, accommodation recommendation, or other requested outcome will be issued.
If a healthcare provider determines after evaluation that the requested treatment or documentation is not clinically appropriate, the service may be considered completed based on the professional evaluation performed.
Any applicable cancellation, rescheduling, or refund terms presented at the time of purchase or scheduling will also apply.
We reserve the right to suspend or terminate your access to our platform at any time, with or without cause, including violations of these Terms of Service.
If you have any questions about these Terms of Service or our platform, please contact us at:
HealthSource Medical Associates
Email: contact@hsourcemed.com
Phone: 509-934-3134
Website: hsourcemed.com
By using our platform, you acknowledge that you have read, understood, and agree to these Terms of Service.
