HealthSource Medical Associates Privacy Policy

Privacy Policy

Effective Date: 11/02/2026

At HealthSource Medical Associates, we understand that privacy is important to our users, and we are committed to protecting the confidentiality of your personal and medical information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your privacy while you use our telemedicine platform.

By using our platform, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using our services.

1. Information We Collect

We collect both personal and health-related information when you use our platform. This may include:

Personal Information:
- Name
- Date of Birth
- Email address
- Phone number
- Billing information (payment method, billing address) • Physical address
- Communication preferences and consent information, including preferences regarding email and SMS/text messaging
Medical and Health Information:
- Medical history (e.g., chronic conditions, current medications)
- Symptom details (e.g., reasons for consultation, illness description)
- Previous prescriptions and treatment plans
- Test results (e.g., lab tests, imaging)
- Doctor’s notes and recommendations

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide our telemedicine services: This includes conducting consultations, providing prescription refills, issuing doctor’s notes, issuing certifications (FMLA, shortterm disability, ADA), and other healthcare services.
To manage your account: We use your personal information to create, maintain, and update your account, as well as to process payments.
To communicate with you: We may use your contact information to communicate with you by telephone, email, SMS/text message, patient portal messaging, push notification, or other electronic means regarding appointments, confirmations, reminders, scheduling or rescheduling, forms or documentation, patient support, requested services, and other matters related to your healthcare and our services.
To improve our services: We use aggregated and anonymized data to evaluate and improve our platform and the quality of the care we provide.
To comply with legal obligations: We may use your data to comply with applicable laws, regulations, and ethical standards, including HIPAA (Health Insurance Portability and Accountability Act) and other privacy laws.

3. SMS/Text Messaging and Mobile Information

If you provide your mobile telephone number and consent to receive text messages, HealthSource Medical Associates may use SMS/text messaging to communicate with you regarding healthcare, administrative matters, and services you have requested.

Messages may include appointment reminders and confirmations, scheduling or rescheduling notifications, requests to complete forms or documentation, notifications regarding your patient portal or available documents, patient support communications, and other follow-up related to your care or requested services.

HealthSource Medical Associates does not charge you for text messages; however, standard message and data rates from your mobile carrier may apply. Message frequency may vary.

You may opt out of receiving SMS/text messages at any time by replying STOP. You may reply HELP for assistance. Opting out of SMS/text communications will not affect your ability to receive healthcare services from HealthSource Medical Associates.

Mobile information, including mobile telephone numbers and SMS consent information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may share mobile information with service providers that assist us in delivering communications and operating our services, but only as necessary to provide those services and subject to applicable privacy and confidentiality requirements.

Consent to receive SMS/text messages is not a condition of purchasing or receiving healthcare services from HealthSource Medical Associates.

4. How We Protect Your Information

We are committed to maintaining the security and confidentiality of your personal and medical information. We implement physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Data encryption: Your personal and medical information is encrypted when transmitted through our platform to ensure secure communication.
Access controls: We limit access to your information to only those healthcare providers and employees who need it to provide services.
Regular security audits: We conduct regular assessments of our systems and security practices to ensure your information is protected.

5. Sharing Your Information

We do not share your personal or medical information with third parties except in the following circumstances:

With healthcare providers: To provide telemedicine services, we may share your information with licensed healthcare providers involved in your care.
With service providers: We may share information with third-party vendors that assist us with operational activities, such as payment processing, data storage, electronic communications, email, SMS/text messaging, scheduling, patient portal services, and other technology or administrative services. These service providers may use information only as necessary to perform services on our behalf and are required to maintain appropriate privacy and confidentiality protections.
We do not sell, rent, or share personal information, mobile telephone numbers, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
For legal and regulatory purposes: We may disclose your information when required by law or in response to valid legal requests, including subpoenas, court orders, or government investigations.
With your consent: We may share your information with others when you explicitly provide consent to do so.

6. Data Retention

We retain your personal and medical information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, and contractual obligations. When your data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.

7. Your Rights and Choices

You have certain rights regarding your personal and medical information, including:

Right to access: You have the right to request a copy of the personal and medical information we hold about you.
Right to correct or update your information: You can request updates or corrections to your information if it is inaccurate or incomplete.
Right to delete your data: You can request that we delete your information, subject to legal or contractual obligations to retain certain records.
Right to withdraw consent: You can withdraw consent for the collection and use of your information at any time, but this may affect our ability to provide you with services. To exercise any of these rights, please contact us at the contact details provided below.
SMS/text messaging preferences: You may opt out of SMS/text messaging at any time by replying STOP to a text message from HealthSource Medical Associates. You may reply HELP for assistance. You may also contact us to update your communication preferences.

8. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 18, we will delete that information immediately. If you believe we have collected information from a child, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Third-Party Websites and Links

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We recommend that you review the privacy policies of any third-party websites before providing them with your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal and medical information, please contact us:

HealthSource Medical Associates

Email: contact@hsourcemed.com

Phone: 509-934-3134

Website: hsourcemed.com

By using our platform, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.