Our Virtual Primary Care service provides accessible, comprehensive healthcare through secure telemedicine. Consult with a licensed provider for routine check-ups, preventive care, and health management—all from the comfort of your home. Get expert advice and personalized care, whenever you need it.
Four Simple Steps to getting established with our Virtual Primary Care Service:
Book a 15 minute video appointment with one of our providers
Complete our online intake form sent to you in the email
We strive to keep our pricing transparent and affordable, ensuring you receive quality care without unexpected costs
You may request copies of your office visits notes or diagnostics results
15 minute video visits with a Board-Certified Physician in Family Medicine
Follow up visits will be recommended at the discretion of the physician for every 3-12 months
Online Virtual Primary Care is a telehealth service that allows you to connect with licensed primary care providers (PCPs) through video consultations, phone calls, or secure messaging. You can access a wide range of primary care services, including preventive care, diagnosis, treatment of common illnesses, chronic disease management, and more—all without leaving your home.
Our Virtual Primary Care Service allows you to connect with a Board Certified Physician in a streamlined process to manage your chronic health conditions and receive medical advice to improve your health.
Our process is simple and convenient:
- Schedule a Video visit
- Complete our brief medical history form that will be sent to your email
- Meet with one of our Board Certified Providers: During your virtual visit, discuss your symptoms, health concerns, or wellness goals with a licensed primary care provider.
-Receive a Treatment Plan: After your consultation, your provider will recommend treatment, prescribe medication (if necessary), order labs, or offer follow-up care instructions.
We provide a wide range of services, including:
- Routine Health Check-ups (annual physicals, screenings)
- Chronic Disease Management (diabetes, hypertension, asthma, etc.)
- Mental Health Support (anxiety, depression, stress)
- Medication Prescriptions (for approved conditions)
- Referrals for Specialists (if needed)
- Preventive Care and Wellness Coaching
- Health Education and Advice
To schedule an appointment, simply select an available time slot. You’ll receive a confirmation email with the details of your appointment.
We understand that healthcare needs don’t always happen during regular office hours. Our virtual primary care service offers flexible hours, including evenings and weekends, to ensure you can receive care when you need it most. Check our platform for available appointment slots.
Insurance is not required to use our virtual primary care service. We offer affordable pricing for self-pay patients. However, many insurance plans (including Medicaid and Medicare) cover telehealth services. Please check with your insurance provider to confirm coverage.
The cost of a virtual primary care visit costs $89.99.
Any add-ons including lab work, imaging, or referrals is an additional $39.99.
For more detailed pricing, please refer to our website or contact customer support.
We are currently not set up to accept insurance.
Yes, licensed primary care providers can prescribe medication for many conditions, such as antibiotics, birth control, and medications for chronic conditions like diabetes and hypertension. However, certain medications (e.g., controlled substances) cannot be prescribed through our platform. Your provider will discuss appropriate treatment options with you during the consultation.
Yes, your provider may recommend lab tests if needed. Depending on your condition, we can send you to a local lab or provide instructions for at-home testing kits.
Results will be shared with you through the platform, and your provider will discuss the results and next steps.
Yes, we offer pediatric care for children as well. Our licensed providers can consult on various health concerns, including pediatric illnesses, vaccinations, growth and development, and behavioral issues. For young children, a parent or guardian will need to be present during the consultation.
Yes, we provide support for mental health concerns such as anxiety, depression, stress, and other emotional challenges. Our primary care providers can recommend counseling options, prescribe medications if needed, and refer you to a specialist if necessary.
While virtual visits can address many medical concerns, certain situations may require a physical examination. If your provider determines that an in-person visit is necessary, they will refer you to a local clinic or healthcare provider for further evaluation.
Our virtual primary care service is designed to handle non-emergency situations. If you are experiencing a medical emergency, such as chest pain, difficulty breathing, or severe bleeding, please call 911 or go to the nearest emergency room immediately.
Yes, your privacy and security are our top priority. Our platform is fully HIPAA-compliant and uses encryption to protect your personal and medical information. All communications, appointments, and medical records are securely stored and transmitted to ensure confidentiality.
Yes, during your consultation, your provider will review the medical information you provide, including any previous health records you upload. This helps ensure the best care possible. If you have prior medical records from other providers, we recommend uploading them for your provider’s review.
If you experience any technical difficulties during your consultation (e.g., poor internet connection or audio issues), we offer customer support to help troubleshoot. You can contact us via messaging in the secure portal or email, and we will assist you in resolving the issue. If needed, we can reschedule your appointment.
If you have any questions, need help with scheduling, or encounter any issues, our customer support team is available to assist you. You can reach us via:
- Phone: (737) 307-1026
- Email: info@hsma.sprucecare.com
- Messaging: log in to the portal
https://healthsource.intakeq.com/booking?clientArea=1
Follow-up consultations are available for ongoing care or after treatment recommendations. You can schedule a follow-up appointment on our website or from our portal, and your provider will review your progress and discuss any next steps for your health management.
If you need to cancel or reschedule your appointment, you can easily do so through your account in our portal. If you need additional help, please contact our support team.
We hope this FAQ page has helped clarify your questions about our Online Virtual Primary Care Service. If you have further inquiries or need assistance, feel free to contact our customer support team. We’re here to ensure you receive the best care possible, wherever you are!
