Online Medical Certificates Services

We provide three main types of medical certificates:

- Doctor’s Excuse Note: A valid certificate explaining why you need time off from work, school, or other commitments due to illness or medical conditions.

- Travel Cancellation Note: A note from a licensed healthcare provider verifying that illness or injury has affected your ability to travel, which can be used for travel insurance claims or airline requests.

- Emotional Support Animal (ESA) Letter: A letter from a licensed mental health professional confirming that you have a legitimate need for an emotional support animal, which can be used for housing or travel accommodations.

To get a medical certificate, follow these simple steps:

1. Sign Up & Complete Your Form: Register with our service and fill out a brief medical questionnaire.
2. Consult with a Licensed Provider: Depending on the type of certificate you need, you’ll either have a video consultation or submit your medical information (for certain types of notes)
3. Receive Your Certificate: After the consultation or review, we’ll issue your official medical certificate in our secure portal.

A doctor’s excuse note is a medical certificate from a licensed healthcare provider that confirms you were unwell and needed time off from work or school. You might need one for your employer or school that requires proof of illness.

Yes, our doctor’s note can be used for a wide range of illnesses and conditions, including but not limited to:

- Cold or flu
- Migraine or headache
- Gastrointestinal issues
- Mental health conditions (e.g., anxiety, stress, depression)

If you are feeling unwell and require time off, our service can provide you with a valid doctor’s note.

Our doctor’s notes are issued by licensed healthcare providers and are legally valid. However, each employer or institution may have different policies, so we recommend checking their requirements beforehand. Most workplaces and schools accept valid medical documentation from licensed providers.

Once our healthcare provider has reviewed your information and has approved your request for a doctor’s excuse note, your doctor’s note will be provided to you in our secure portal within one hour.

A travel cancellation note is a document from a licensed healthcare provider explaining that an illness, injury, or a medical condition prevents you from traveling. This note is often required for insurance claims, to request a refund from airlines, or to cancel non-refundable bookings due to medical reasons.

Yes, you can request a travel cancellation note for a wide range of medical issues that prevent you from traveling. These include:

- Acute illness (flu, cold, etc.)
- Injury or medical emergencies
- Severe mental health concerns (e.g., anxiety, depression)

Please make sure to consult our healthcare provider to ensure your condition qualifies for a travel cancellation note.

Our travel cancellation notes are issued by licensed healthcare providers who follow standard medical protocols. While most airlines and insurance companies accept these types of notes, we recommend contacting the relevant company beforehand to confirm their specific documentation requirements.

You’ll receive your travel cancellation note within 4 hours after your video consultation. In urgent cases, you can request an expedited service, and we will do our best to accommodate you.

An ESA letter is a document from a licensed mental health professional that confirms your need for an emotional support animal. This letter allows you to request accommodations for your ESA in housing (even in no-pets buildings) and on airlines that accept ESA animals.

Conditions that may qualify for an ESA include, but are not limited to:

- Anxiety
- Depression
- Post-Traumatic Stress Disorder (PTSD)
- Panic attacks
- Chronic stress
- Emotional or psychological conditions affecting daily functioning

A licensed mental health professional will review your condition and determine if an ESA can be beneficial to your treatment.

To receive an ESA letter, follow these steps:

- Complete the Online Assessment: Fill out a brief questionnaire about your mental health condition.

- Consult with a Licensed Mental Health Professional: Schedule an online video consultation with one of our licensed physicians to discuss your need for an ESA.

- Receive Your ESA Letter: If approved, we’ll send you your ESA letter, which can be used for housing and travel accommodations.

Yes, an ESA letter from a licensed health professional is legally recognized. It is accepted by housing providers (under the Fair Housing Act) and airlines (under the Air Carrier Access Act) as valid documentation for an emotional support animal. However, always check with your landlord or airline to ensure they accept ESA letters.

After your consultation with a licensed health professional, your ESA letter will be provided within 4 hours of your video visit in our secure portal.

Yes, all consultations and medical certificates are processed through secure, HIPAA-compliant platforms to protect your privacy. We ensure that all personal health information is kept strictly confidential.

No, you do not need insurance to use our service. We offer affordable, flat-rate pricing for all medical certificates. However, if you have insurance, some plans may reimburse you for the cost of your certificate—please check with your insurer.

If you need follow-up care or additional documentation, you can schedule a follow-up consultation with the healthcare provider. If necessary, a new medical certificate or further recommendations can be issued.

We strive to provide excellent service and accurate certificates. If you are not satisfied with your certificate or believe an error was made, please contact us within 5 days of receiving your document. We will review your case and offer a refund or reissue the certificate as needed.

For any questions or concerns, you can contact our customer support team via email at info@hsma.sprucecare.com or phone at 737-307-1026 or through messaging in our secure portal. Our team is available to assist you during our office hours.